SiMP stands for Secure instant Messaging Platform and has two fundamental principles when it comes to collecting and processing private data:
We don't use your data to show you ads or ANY advertisement for that matter.
We only store the data that SiMP needs to function as an ultra secure and feature-rich messaging service.
the legal basis for processing your personal data;
what personal data we may collect from you;
how we keep your personal data safe;
what we may use your personal data for;
who your personal data may be shared with; and
your rights regarding your personal data.
If you live in a country in the European Economic Area (EEA), the Services are provided by TraiTel, which for the purposes of applicable data protection legislation is the data controller responsible for your personal data when you use our Services.
We process your personal data on the ground that such processing is necessary to further our legitimate interests (including: (1) providing effective and innovative Services to our users; and (2) to detect, prevent or otherwise address fraud or security issues in respect of our provision of Services), unless those interests are overridden by your interest or fundamental rights and freedoms that require protections of personal data.
SiMP is a communication service. You provide your mobile number and basic account data (which may include profile name, profile picture and about information) to create a SiMP account.
To make it easier for your contacts and other people to reach you and recognize who you are, the screen name you choose and your profile pictures on SiMP are always public. We don't want to know your real name, gender, age or what you like.
We do not require your screen name to be your real name. Note that users who have you in their contacts will see you by the name they saved and not by your screen name. This way your mother can have the public name 'Bruce Willis' while appearing as 'Mom' to you and as 'Boss' to her underlings at work (or the other way around, depending on how these relationships are structured).
At this moment, we do not ask you for an email address and therefore will never send you an email.
SiMP is a cloud service. We store messages, photos, videos and documents from your cloud chats on our servers so that you can access your data from any of your devices anytime without having to rely on third-party backups. All data is stored heavily encrypted and the encryption keys in each case are stored in several other data centers in different jurisdictions. This way local engineers or physical intruders cannot get access to user data.
Secret chats use end-to-end encryption. This means that all data is encrypted with a key that only you and the recipient know. There is no way for us or anybody else without direct access to your device to learn what content is being sent in those messages. We do not store your secret chats on our servers. We also do not keep any logs for messages in secret chats, so after a short period of time we no longer know who or when you messaged via secret chats. For the same reasons secret chats are not available in the cloud - you can only access those messages from the device they were sent to or from.
When you send photos, videos or files via secret chats, before being uploaded, each item is encrypted with a separate key, not known to the server. This key and the file's location are then encrypted again, this time with the secret chat's key - and sent to your recipient. They can then download and decipher the file. This means that the file is technically on one of SiMP's servers, but it looks like a piece of random indecipherable garbage to everyone except for you and the recipient. We don't know what this random data stands for and we have no idea which particular chat it belongs to. We periodically purge this random data from our servers to save disk space.
Public channels are not yet supported in SiMP and this will be updated IF and when that happens.
SiMP uses phone numbers as unique identifiers so that it is easy for you to switch from SMS and other messaging apps and retain your social graph. We ask your permission before syncing your contacts.
We store your up-to-date contacts in order to notify you as soon as one of your contacts signs up for SiMP and to properly display names in notifications. We only need the number and name (first and last) for this to work and store no other data about your contacts.
Our automatic algorithms can also use anonymized sets of phone numbers to calculate the approximate number of potential contacts an unregistered phone number may have on SiMP.
You can always stop syncing contacts or delete them from our servers by simply deleting them in SiMP.
If you share a location in a chat, this location data is treated like other messages in cloud or secret chats respectively.
If you signed up for SiMP from the UK or the EEA, your data is stored in data centers in Iceland. These are third-party provided data centers in which SiMP rents a designated space. However, the servers and networks that sit inside these data centers and on which your personal data is stored are owned by SiMP. As such, we do not share your personal data with such data centers. All data is stored heavily encrypted so that local SiMP engineers or physical intruders cannot get access.
Your messages, media and files from secret chats (see section 3.3.2 above), as well as the contents of your calls and the data you store in your SiMP app are processed only on your device and on the device of your recipient or in association with a SiB device. Before this data reaches our servers, it is encrypted with a key known only to you and the recipient. While SiMP servers will handle this end-to-end encrypted data to deliver it to the recipient - or store in SiMP for say configuring a SiB, we have no ways of deciphering the actual information. In this case, we neither store nor process your personal data, rather we store and process random sequences of symbols that have no meaning without the keys which we don't have.
SiMP is a cloud service. We will process your data to deliver your cloud chat history, including messages, media and files, to any devices of your choosing without a need for you to use third-party backups or cloud storage.
To improve the security of your account, as well as to prevent spam, abuse, and other violations of our Terms of Service, we may collect metadata such as your IP address, devices and SiMP apps you've used, history of other changes, etc. If collected, this metadata can be kept for 12 months maximum.
Currently there's no way to spam or abuse another SiMP user without the SiMP user's original permission, therefore this problem does not exist.
We may also store some aggregated metadata to create SiMP features (see section 5.5 below) that work across all your devices.
We may use some aggregated data about how you use SiMP to build useful features.
Unlike other services, we don't use your data for ad targeting or other commercial purposes. SiMP only stores the information it needs to function as a secure and feature-rich cloud service.
If SiMP receives a court order that confirms you're a terror suspect, we may disclose your IP address and phone number to the relevant authorities. So far, this has never happened. When it does, we will include it in a semiannual transparency report.
Users can choose to translate a specific text message into a different language when getting support from TraiTel. Since SiMP may rely on a third-party, Google LLC, subsidiary of Alphabet Inc, for automatic translation of messages, the text of specific messages that users choose to translate may be shared with Google in order to obtain their translated versions. The third-party service owner (Google) may also receive the IP of the user requesting the translation - this is true for any equivalent translation service and the IP cannot be traced back to any SiMP user account or ID. Google will only access the data to provide a translation and will not use it for any other Google products, services, or advertising.
Under applicable data protection legislation, in certain circumstances, you have rights concerning your personal data. You have a right to: (1) request a copy of all your personal data that we store and to transmit that copy to another data controller; (2) delete (see section 8 below) or amend your personal data; (3) restrict, or object to, the processing of your personal data; (4) correct any inaccurate or incomplete personal data we hold on you; and (5) lodge a complaint with national data protection authorities regarding our processing of your personal data.
If you wish to exercise any of these rights, kindly contact us using the details in section 10 below.
You can control how your data is used (e.g., delete synced contacts).
Sadly, if you're not OK with SiMP's modest minimum requirements, it won't be possible for us to provide you with our Services.
If you would like to delete your account, you can do this by contacting us using the support chat available in SiMP. There, you can send a request such as "please delete my account" and we will do that. Deleting your account removes all messages, media, contacts and every other piece of data you store in the SiMP cloud as well as all your associations with SiBs will be lost and rendering them permanently useless unless factory reset (when possible). This action cannot be undone.
In secret chats (available on Android only), deleting a message always instructs the app on the other end to delete it too.
Messages in Secret Chats (available on Android only) can be ordered to self-destruct. As soon as such a message is read (open envelope), the countdown starts. When the timer expires, both devices participating in a secret chat are instructed to delete the message (photo, video, etc.). Media with short timers (less than a minute) are shown with blurred previews. The timer is triggered when they are viewed.
If you have any questions about privacy and our data policies, please contact us.